Paxton, MA Migration to Wachusett Regional ECC

Paxton's Police and Fire dispatch now runs from the Wachusett Regional Emergency Communications Center (RECC) in Holden. Paxton's radio system reaches it over a dedicated fiber link. LB Comms wrote the technical specifications for the move and oversaw the Holden-to-Paxton fiber. We tied Paxton's Motorola 3-site VHF voting system into regional dispatch.

Entrance of the Paxton Public Safety Complex

The Challenge

Paxton chose to move its local dispatch to Wachusett RECC. Dispatchers in Holden would now handle Paxton's radio, phones and CAD from another town. Paxton's police and fire still needed the same coverage, alarms and building awareness they had with local dispatch.

That meant connecting systems across town lines. Paxton's radio sites, building cameras, phone lines and CAD records all had to reach the RECC reliably, and both towns needed a clear line between what Paxton owns and what the RECC runs.

The Solution

Technical specifications

LB Comms wrote the specifications that set what had to connect to the RECC, and how.

System What the specification covered
Radio integration Bringing Paxton's police and fire radio channels and voted receivesites into the RECC dispatch consoles over fiber
Building video monitoring Remote access for RECC dispatchers to the Paxton public safety building cameras, so dispatch can see the building after hours
Phones Routing Paxton's business and emergency phone lines to the RECC
CAD Bringing Paxton police and fire into the RECC's shared CAD system, so calls, units and records move between the towns

We also defined who owns what. Each town keeps its own radio equipment, and the RECC runs the shared dispatch side.

Fiber from Holden to Paxton

LB Comms managed the installation of dedicated fiber from the Wachusett RECC in Holden to Paxton's public safety building at 576 Pleasant Street. Branches run to the pump station receive site and the Maple Street water tank. The fiber carries Paxton's radio audio to the RECC on a path the RECC controls, separate from the public internet.

We documented the full route in a fiber book in May 2024. That gives both towns a record of every segment and splice for future maintenance.

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The Result

Radio system: Motorola 3-site VHF voting

Paxton's radio runs on a Motorola VHF voting system with three sites. Comparators pick the strongest copy of each portable transmission from the public safety building, the Maple Street water tank, and a receive-only site at the pump station. That gives dispatchers in Holden clear audio from units anywhere in town.

  • Integration. We tied the voted channels into the RECC dispatch consoles over the new fiber.
  • Vehicle repeaters. We coordinated vehicle repeaters (DVRS) for five Paxton Fire apparatus, matched to the mobile radio programming, so firefighters keep portable coverage around their apparatus.
  • Monitoring. We worked with the RECC on system monitoring for the regional radio inputs.
  • Licensing. We maintain Paxton's FCC licenses, including the Police VHF renewal in 2025.

We keep improving the system after cutover. In 2025 we recommended moving the voting links to digital over fiber and replacing the microwave between the water tank and the public safety building. In 2026 we proposed a fix for the fiber interface units at the RECC.

FAQ

FREQUENTLY ASKED QUESTIONS

What types of municipal dispatch projects have you recently completed?

Our portfolio spans complete 911 center modernizations, radio tower integrations, and specialized mobile field comms deployments across New England.

How do you measure success in a radio tower integration project?

Success is quantified through measured metrics: achieving 99.999% uptime, 100% municipal geographic coverage, and zero-latency transmissions on mutual-aid channels.

Can we contact previous municipal clients for references?

Absolutely. We pride ourselves on the trust we've built with local Chiefs of Police, Fire Chiefs, and Town Administrators, and we are happy to provide verified references.

How do you handle budget and timeline constraints on public bids?

Our decades of project management experience mean we scope accurately upfront, eliminating unexpected change orders and keeping implementations strictly on schedule.